Frequently Asked Questions

How often does your prices change?

Our hosting packages' prices are still the same from the day we started almost 10 years ago and we do not plan to change them for many years. Unfortunately the prices of domain names are a bit more volatile so they can change from time to time.

How long does it take to get going from order?

You can normally start creating your mailboxes within a few hours from order. We try to send your invoice within about an hour from receipt of your order but it depends on when we receive your payment. Also if you place an order after-hours we will typically sort you out first thing in the morning. You can however start building your website immediately.

Do you have 24/7 support?

No, unfortunately we do not offer 24/7 support. We can only give support during office hours but we have several different support avenues, like: A knowledge base, Support tickets, Server status updates etc... Most of the times these will sort you out, otherwise you can get hold of us during the day.

Are the templates responsive?

Yes all the templates in the ItSoEzi website builder are fully responsive. Changes that you make to the templates will inherently become responsive and fully functional on mobile devices.

Is the .co.za domain really free with the Platinum Package?

Yes it is and you will fully own it. The only issue is that sometimes we have clients who order a domain for hosting and then want to leave after one month. We therefore stipulate in our T's & C's that you have to host with us for at least 6 months, on Platinum, before you can move away with the domain name. This is just to ensure we recover our costs of registration.

Do your eXtend CP have CGI scripts?

Yes, we offer CGI scripts for most of the CMS's like WordPress, Joola! Drupal, OpenCart etc. Some of them are available on all our packages but most are only available on Gold and Platinum like the E-commerce ones.

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Clarens Golf & Leisure Estate, Clarens, Freestate, South Africa, 9707

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