You should be able to find an answer to your support question here... Best way is by elimination: Start by 1 and work your way down :)
1. System Status
If you are experiencing problems with your Control Panel or Webmail you can check our system status here:
2. Support Database
For your convenience we have a support data base, which should answer most of your questions.
Please visit the data base first to see if your problem has not been addressed before.
3. Support Tickets
If however you cannot find an answer to your question in the database, you can create a customer support ticket.
Please be so kind as to fill in open a support ticket explaining, in detail, your problem.
4. Contact Us
Alternatively you can send us a query via our contact form: